After having told my 1 2 3 tales about information worker productivity with SharePoint, this tale will go now a level higher and leave the SharePoint focus a bit on the side. Now I would like to give you an overview on the metrics of information worker productivity. Where can be the pain points and where you would need to apply certain measures to make your working environment more effective on personal, team and organisational level. All this I would like to present to you in "tadaaaa" one simple matrix, where you can see all the interconnections at once.
May peace favour your swords fellow information working heroes...
Behold the Matrix!
On the left side we look at the readiness from the cognitive, infrastructural and emotional perspective, while on the horizontal level we look at an individual, team and organisational level.
So when we look at productivity as a whole, we need to focus on an individual then looking at a team and in the end how teams are connected to a whole Organisation.
By starting looking at the personal level its about how good we know to be productive, is the infrastructure supporting us to be productive and do we have also the right personality to do so. You can project the same on a team level, where we first look at how good we know to work together, how we communicate with each other, then as well is the infrastructure supporting our collaboration. On emotional level in teams we look at the combined attitudes (social attitude) of a team and also how the team is set up. Additionally is there the possibility to spark innovation and creativity. Last but not least we can set to focus on Organisational level where on cognitive level we look at how the company is educating its employees. How well is the work - technology level balanced out and also the IT infrastructure as a whole as an enabler to do work on cognitive level. At the infrastructure section it's about how good employees are connected to the information, are information channels consolidated and are there simple working processes established. Last but not least we look at the Company culture by looking at communication behaviour, willingness for change and the general working environment.
Looking at the cells of the matrix all one by one makes sense and is not too difficult to grasp. It gets more tricky though when you want to outline how the different elements are interconnected with each other and how all of those elements need to work nicely and in symbiosis in order to achieve great information worker productivity in a company.
Would be interested to hear your comments about this matrix and if you could find the strengths and weaknesses of your self, your team and your Organization in it.
SharePoint, Strength and fancy tables! :-)